Alway have an expert available
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Long-term partnership
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Dedicated buddy
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BI analysis tool with monthly usage and adoption reports
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Monthly Recap and review of new features
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What issues are you facing?
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Daily support for admins
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Make.com expert
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Change management expert
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User management: add roles, rights, permissions, users
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Onboarding session for new users (once a month)
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Enterprise feature support
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No change requests
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SLA - questions are addressed in the monthly meeting